Shipping Policy
Shipping Policy
Shipping built around clear expectations
We keep shipping information visible so you know what happens after checkout, when to expect tracking, and how to get help if a package needs attention.
Processing
Orders are typically prepared for shipment before being handed to the carrier. Processing times may vary during holidays, sales, severe weather, or high-volume periods.
Tracking
When your order ships, you will receive a tracking number by email. Tracking may take time to update after the carrier first receives the package.
Delivery
Estimated delivery times depend on destination, carrier service, and local delivery conditions. Carrier delays can happen during peak seasons or weather events.
Address and delivery issues
Please review your shipping address carefully at checkout. If you notice an error, contact us quickly with your order number. Once a package enters fulfillment or carrier transit, address changes may not be possible.
If tracking shows delivered but you cannot find the package, check nearby delivery areas, household members, building mailrooms, and carrier notices before contacting support.
Lost, delayed, or damaged shipments
If tracking has not updated for several business days, or if an item arrives damaged, email info@puprovia.com. Include your order number, tracking number, and clear photos for damaged-item requests.