FAQ

Orders & Shipping

When will my order ship?
Orders are typically processed within 1-3 business days. Delivery times may vary by carrier, destination, and peak seasons.

Will I receive tracking?
Yes. Once your order ships, a tracking number will be sent by email when available.

Returns

What is your return window?
Eligible unused items can be returned within 30 days of delivery in original condition and packaging.

What if my item arrives damaged?
Please contact us within 7 days of delivery with your order number and clear photos of the item and packaging.

Products

Are PupRovia products only for dogs?
PupRovia is dog-first. Some items may also work for cats or multi-pet homes when clearly stated on the product page.